Eastern Essentials privacy policy

Our privacy policy

Eastern Essentials cares a lot about your privacy. Therefore, we only process data that we need to improve our services and handle the information we have collected about you and your use of our services with care. We will never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Eastern Essentials. The effective date for the validity of these conditions is 29/07/2019, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our contact person for privacy issues, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is available.

Web store software

MijnWebwinkel

Our web store has been developed with software from MijnWebwinkel. Personal data that you make available to us for the purposes of our services is shared with this party. MijnWebwinkel has access to your data to offer us (technical) support, they will never use your data for any other purpose. On the basis of the agreement we have concluded with them, MijnWebwinkel is obliged to take appropriate security measures. MijnWebwinkel uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored.

Web hosting

MijnWebwinkel

We purchase web hosting and e-mail services from MijnWebwinkel. MijnWebwinkel processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. MijnWebwinkel has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Mijnwebwinkel is required to maintain confidentiality on the basis of the agreement.

Email and mailing lists

MijnWebwinkel

We use the services of MijnWebwinkel for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. MijnWebwinkel has no access to our mailbox and we treat all our e-mail traffic confidentially.

MailChimp

We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for its own purposes. At the bottom of every e-mail that has been automatically sent through our website you will see the "unsubscribe" link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. MailChimp reserves the right to use your data to further improve the service and, within that context, to share information with third parties.

Payment processors

Mollie

We use the Mollie platform to process (part of) the payments in our web store. Mollie processes your name, address and place of residence information and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymous) data with third parties in that context. All the aforementioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data any longer than is permitted by law.

PayPal

We use the PayPal platform to process (part of) the payments in our web store. PayPal processes your name, address and place of residence information and your payment details such as your bank account or credit card number. PayPal has taken appropriate technical and organizational measures to protect your personal data. PayPal reserves the right to use your data to further improve the service and in that context to share (anonymous) data with third parties. In the case of an application for a deferred payment (credit facility), PayPal shares personal data and information regarding your financial position with credit rating agencies.

All the above-mentioned safeguards regarding the protection of your personal data also apply to the parts of PayPal's services for which they engage third parties.

PayPal does not store your data for longer than is permitted by the legal terms. 

Reviews

WebwinkelKeur

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur then you are required to provide a name and e-mail address. WebwinkelKeur shares this information with us, so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to request an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data.

WebwinkelKeur reserves the right to engage third parties for the purpose of providing the services, for which we have given WebwinkelKeur permission. All the aforementioned guarantees with regard to the protection of your personal data also apply to the parts of the services for which WebwinkelKeur engages third parties.

Shipping and logistics

MyParcel

If you place an order with us, it is our job to have your package delivered to you. We use the services of MyParcel to perform the deliveries. It is therefore necessary that we share your name, address and city details with MyParcel. MyParcel only uses this data for the performance of the agreement. In the event that MyParcel engages subcontractors, MyParcel also makes your data available to these parties.

Invoicing and accounting

E-boekhouden

We use the services of E-boekhouden to keep track of our administration and accounting We share your name, address and place of residence details and details regarding your order. This data is used for administering sales invoices. Your personal data is sent and stored protected. E-bookkeeping is confidential and will treat your information confidentially. E-bookkeeping does not use your personal data for purposes other than those described above.

Purpose of data processing

General purpose of the processing

We use your data solely for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment that you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date - unlike at your request - we will ask you for explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations.

These third parties are all held to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation with tax and criminal investigations

In some cases, Eastern Essentials may be required by law to share your information in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that are offered to us by law.

Retention periods

We keep your data for as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a ‘forget-me-request’. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights. In principle, in order to prevent abuse, we will only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of settled requests, in the case of a forget request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.

Right of inspection

You always have the right to view the data that we (have) process and that relate to your person or that can be traced to it. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.

Right of Rectification

You always have the right to have the data that we (or have it processed) that relate to your person or that can be traced to that change. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the information has been changed.\

Right to limit processing

You always have the right to limit the data that we (have) process that relate to or can be traced to your person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the information until you remove the restriction will no longer be processed.

Right to transferability

You always have the right to have the data that we (or have it processed) that relate to your person or that can be traced to that data carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, in such a case, we can no longer continue to provide services, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights

In appropriate cases you have the right to object to the processing of your personal data by or on behalf of Eastern Essentials. If you object, we will immediately cease the data processing pending the handling of your objection. If your objection is justified, we will provide you with copies and / or copies of data that we process or have processed, and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Cookies from the American company Google are placed via our website as part of the "Analytics" service. We use this service to keep track of and get reports on how visitors use the website. This processor may be required to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the analytics information obtained for other Google services.

Cookies from third parties

In the event that third party software solutions use cookies, this is stated in this Privacy declaration.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data with regard to you, we will inform you of this by e-mail.

Contact details

Contact person for privacy issues

T.F. Lin

Eastern Essentials
Weena 847
3013AL Rotterdam
The Netherlands

T: +31683215736
E: info@easternessentials.nl